Refreshing Honesty

I felt I had to post about a really refreshing piece of honesty from one of my hosting providers, DreamHost.

I have a utility that checks every hour that my websites are ‘up’. Today it appeared that my DreamHost sites were down and so I opened a support ticket. By the time I had pressed submit and checked my sites again everything was OK. Then five minutes later I receive this email:

I’m sorry for the problems you were having with your site. Some of our
admins were doing some work down in our datacenter and accidentally
kicked out the power cord from the server. We finally realized what
happened after trying to remotely reboot the server several times with no
success and corrected it. It’s back up and running now and should be fine
from here on out. We’re very sorry for any inconvenience this caused you.
If you need anything else, please don’t hesitate to let us know.

I don’t know about you, but this incident and the no BS approach actually make me want to use them more! Not only is the honesty refreshing, so is the lack of “customer-service-speak”.

These guys not only deliver the goods as hosts but they also do so with a smile on their face.

The last time they contacted me was following my observation that my sites seemed a little slow and I was concerned about the effort of moving to another server – here’s the response:

Ack, sorry about that again! I took a look at the server and it had a
crazy high load again. We’re actually about to begin the process of
offloading users from that server… so I just went ahead and moved you
first!

I moved you to “avengers”, which has barely anybody on it, and it looks
like things are loading much faster now! If you don’t see it, it may
just be because your dns hasn’t propagated yet, so you could still be
seeing the old site on venom. You shouldn’t have to do a thing though and
in a few hours you and everybody else on the internet will see it on
avengers.

So, to answer your question, you won’t have to do much.